Emergency Management



Upstate University Hospital. opens Central New York regional triage line for COVID-19, (315) 464-3979.

Upstate University Hospital will open a regional triage line dedicated to public questions about COVID-19.

The line will open Saturday, March 14 at noon, and will take calls each day from 7 a.m. to 11 p.m.

The line will be staffed with volunteers from across the Upstate campuses, and a health care provider will be available at all times to assist with triaging calls.

If a member of the public has coronavirus-related questions, is showing possible symptoms, or may have had an exposure to someone diagnosed with a positive case of COVID-19, they would call this line to be guided on next steps.


Calls will be triaged using algorithms developed by clinical staff at Upstate University Hospital.

Upstate's COVID-19 triage line is part of an ongoing effort to provide information to the public, while ensuring emergency departments and community physicians are not overwhelmed with non-emergency visits during this pandemic.

Upstate's COVID-19 triage number is: (315) 464-3979.

The triage line will serve the following counties: Onondaga, Cayuga, Oswego, Madison, Cortland, Chenango, Tompkins, Tioga, Broome, Oneida, Herkimer, Lewis, Jefferson, St. Lawrence.


The threat of catastrophic incidents, both natural and man-made, requires continuous attention from all levels of government, the private sector, non-governmental organizations, and the general public.  The Madison County Office of Emergency Management and Communications (OEMC) works toward building collaboration, capacity, resiliency, and communication among these diverse groups. 

The role of emergency management and communications is to bring all these parties together working toward our mission of Keeping People Safe.

The Madison County Office of Emergency Management and Communications provides training and operational support to Madison County's First Responder community, including Fire, EMS and Law Enforcement agencies.

We support citizen preparedness through training and provides guidance relating to preparing for disaster and how to be self-sufficient during an emergency.


Madison County Spring Seminar20200127132732_00001
Large Animal Rescue School

2018 Office of Emergency Management Annual Report click here

Follow the links below to Summer Weather Preparedness: