Mental Health Clinic
COVID-19 Response Update (updated 6/10/2020):
We are open and continue to provide services to new and existing clients via telehealth! See below for details.
Our crisis line is also available 24-hours a day through our main number: 315-366-2327 (prompt 1)
Additional resources to support you during this challenging time can be found on our COVID-19 Resources page.
If you would like to start services:
Please call our main line (315-366-2327), choose prompt 2 to speak with someone in our office.
You may also email MHintake@madisoncounty.ny.gov and someone from our office will contact you during regular business hours to gather information and schedule an intake appointment via teletherapy.
If you are an existing client:
Please be aware that therapists are often working remotely and may call you from a blocked number. If you are trying to reach your therapist, please call the main number (315-366-2327) and choose prompt 2 to speak with office staff; they can direct your call.
Psychiatric providers are also working remotely. If you miss a telehealth appointment with your provider, please call the main number (315-366-2327) and choose prompt 3.
If you are prescribed medications or receive injections through our clinic and have questions or concerns, you can call the main number (315-366-2327) and choose prompt 4 to leave a message for our nurse. Please check with your pharmacy if you need a refill as many refills are called in ahead of time by our nurse.
The Outpatient Clinic provides the single entry point for persons requesting any type of Mental Health services. The Clinic provides emergency mental health services and coordinates the Department’s crisis line. Crisis intervention may range from one contact with a distressed person, to several psychotherapeutic sessions with the person and family members. The Outpatient Clinic provides regularly scheduled assessment and treatment for on-going mental health problems.
Services may include verbal therapy, medication management, skills training, and psycho-educational modules. Psychotherapy is available to individuals (of all ages), families, couples, and groups at the Wampsville office.
Fee for Services
Fees are set on a sliding scale according to household income. Fees can range between $10 per visit and $150 dollars per visit. Payment plans can be arranged by special request. We accept Medicaid, Medicare, and most health insurance plans.
The Mental Health Department offers a crisis line from 5 pm - 8 am. You can call 315-366-2327 and press 1. During business hours, callers can dial the main number and ask to speak to an available clinician. Individuals are also seen at the office on an emergency walk-in basis.
Madison County does not have any inpatient psychiatric hospitals. Most inpatient referrals are made through CPEP, the Comprehensive Psychiatric Evaluation Program, located at St. Joseph’s hospital in Syracuse. A person referred to CPEP would be evaluated to determine the need for inpatient treatment and CPEP would facilitate the admission process into one of the several area hospitals. These hospitals include St. Joseph’s, Community General, Hutchings Psychiatric Center and SUNY Upstate Medical Center in Syracuse, and St. Luke’s and St. Elizabeth’s in Utica.
Many clients may require medication to help manage their symptoms and restore their ability to carry out daily activities. Madison County Mental Health Department employs several part-time Psychiatrists to address this need for both children and adults. Psychiatry referrals are received through the regular intake process.