Emergency Communications/ E-911
The Madison County Emergency Communications (E-911) Center is a division of the Office of Emergency Management. The 911 Center strives to achieve the most effective emergency communications possible by providing professional, rapid, convenient and customer focused access to public safety services for the citizens of our county and partner agencies.
The vehicles that our volunteers drive are equipped with flashing green courtesy or flashing blue courtesy lights. Please pull over and let them pass if you see them, they are trying to help save a life!
The Agencies We Serve:
|AMR Sullivan||Madison Ambulance|
|Bridgewater Ambulance||SEVAC Ambulance|
|CAVAC Ambulance||Smith's Ambulance|
|COCVAC Ambulance||SOMAC Ambulance|
|Georgetown Ambulance||Vineall Ambulance|
|Greater Lenox Ambulance||West Winfield Ambulance|
|Bridgeport FD||Hubbardsville FD|
|Brookfield FD||Leonardsville FD|
|Canastota FD||Lincoln FD|
|Cazenovia FD||Madison FD|
|Chittenango FD||Morrisville FD|
|City of Oneida FD||Munnsville FD|
|DeRuyter FD||New Woodstock FD|
|Earlville FD||North Brookfield FD|
|EatonFd||North Chittenango FD|
|Erieville FD||Smithfield FD|
|Georgetown FD||Wampsville FD|
|Law Enforcement Agencies|
|Canastota PD||Madison County Sheriff's Office|
|Cazenovia PD||New York State Police|
|Chittenango PD||NYS DEC Police|
|City of Oneida PD||NYS DEC Forrest Ranger|
|Colgate Campus Security||NYS Park Police|
|Hamilton PD||SUNY Morrisville Police|
What the Communicator Will Ask
When calling 911 the communicator answering your call will ask you some common questions to verify the information displayed by the 911 database. You should be prepared to give the following information:
- The address at which the crime/emergency is taking place
- The phone number you are calling from
- What the emergency is. i.e. Fire, Medical, Police
- What is the nearest cross street
- Your home address
- Your home phone number
- Your Name
In some cases the communicator will ask you further questions about the incident to relay to responding emergency services. Some of these questions may be:
- Is there anyone in the house?
- What color was the car?
- What did the suspect look like?
- What did you see/hear?
- Where did the suspect go?
This information will also assist Police, Fire and Ambulance personnel perform their job more efficiently.
All telephone numbers displayed in the E-911 center are considered confidential, and will only be released to emergency services as necessary. It is the 911 centers policy to refrain from releasing telephone number information to the press or the public in general.
Food for Thought
These are some suggestions if you plan to leave your children with a babysitter.
Place near your telephone the following:
- Any special instructions or information you feel necessary in an emergency
- I.e. child's physician, and medications
- The phone number of where you plan on going to
- Where you plan on going or where you will be
- Your address with the closest intersection
- Your home phone number
- Your last name
Children Can Be Lifesavers Too
Madison County believes education is the key to an effective 911 system. Adults and children if properly educated can use 911 as an effective life saving tool.
Here are some suggestions on what your child should know when calling 911:
- The name and phone number of a neighbor or relative we can call for more information if needed
- Their address
- Their first and last name
- Their phone number