Emergency Communications

The Agencies We Serve

The vehicles that our volunteers drive are equipped with flashing green courtesy or flashing blue courtesy lights. Please pull over and let them pass if you see them, they are trying to help save a life!

EMS Agencies

  • Bridgewater Ambulance
  • CAVAC Ambulance
  • Eaton FD Ambulance
  • Georgetown FD Ambulance
  • Greater Lenox Ambulance
  • Madison FD Ambulance
  • Rural Metro Ambulance

  • SEVAC Ambulance
  • Smith's Ambulance
  • SOMAC Ambulance
  • Vineall Ambulance
  • Waterville Ambulance
  • West Winfield Ambulance
  • WEVAC Ambulance

Fire Agencies

  • Bridgeport FD
  • Brookfield FD
  • Canastota FD
  • Cazenovia FD
  • Chittenango FD
  • City of Oneida FD
  • DeRuyter FD
  • Earlville FD
  • Eaton FD
  • Erieville FD
  • Georgetown FD
  • Hamilton FD

  • Hubbardsville FD
  • Leonardsville FD
  • Lincoln FD
  • Madison FD
  • Morrisville FD
  • Munnsville FD
  • New Woodstock FD
  • North Brookfield FD
  • North Chittenango FD
  • Smithfield FD
  • Wampsville FD

Law Enforcement Agencies

  • Canastota PD
  • Cazenovia PD
  • Chittenango PD
  • City of Oneida PD
  • Colgate Campus Safety Hamilton PD
  • Madison County Sheriff Department

  • New York State Police
  • NYS Department of Conservation
  • NYS Forrest Rangers
  • NYS Park Police
  • SUNY Morrisville PD


What the Communicator Will Ask

When calling 911 the communicator answering your call will ask you some common questions to verify the information displayed by the 911 database. You should be prepared to give the following information:
  • The address at which the crime/emergency is taking place
  • The phone number you are calling from
  • What the emergency is. i.e. Fire, Medical, Police
  • What is the nearest cross street
  • Your home address
  • Your home phone number
  • Your Name
This information is the basic information needed to dispatch the proper agency to handle the emergency you are reporting.

Additional Questions
In some cases the communicator will ask you further questions about the incident to relay to responding emergency services. Some of these questions may be:
  • Is there anyone in the house?
  • What color was the car?
  • What did the suspect look like?
  • What did you see/hear?
  • Where did the suspect go?
These questions are asked for the safety of all people involved in the emergency.

This information will also assist Police, Fire and Ambulance personnel perform their job more efficiently.

All telephone numbers displayed in the E-911 center are considered confidential, and will only be released to emergency services as necessary. It is the 911 centers policy to refrain from releasing telephone number information to the press or the public in general.

Food for Thought


These are some suggestions if you plan to leave your children with a babysitter.
Place near your telephone the following:
  • Any special instructions or information you feel necessary in an emergency
  • I.e. child's physician, and medications
  • The phone number of where you plan on going to
  • Where you plan on going or where you will be
  • Your address with the closest intersection
  • Your home phone number
  • Your last name

Children Can Be Lifesavers Too

Madison County believes education is the key to an effective 911 system. Adults and children if properly educated can use 911 as an effective life saving tool.

Here are some suggestions on what your child should know when calling 911:
  • The name and phone number of a neighbor or relative we can call for more information if needed
  • Their address
  • Their first and last name
  • Their phone number
Even though we encourage teaching your children to know this information, you must also express that this information should not be given to strangers, and that 911 is only to be called in an emergency. It is a good idea to permanently post this information by your phone.