Emergency Communications/ E-911

The Madison County Emergency Communications (E-911) Center is a division of the Office of Emergency Management. The 911  Center strives to achieve the most effective emergency communications possible by providing professional, rapid, convenient and customer focused access to public safety services for the citizens of our county and partner agencies.

The Agencies We Serve:

The vehicles that our volunteers drive are equipped with flashing green courtesy or flashing blue courtesy lights. Please pull over and let them pass if you see them, they are trying to help save a life!
EMS Agencies  
Bridgewater Ambulance Madison County EMS Ambulance
CAVAC Ambulance SEVAC Ambulance
COCVAC Ambulance Smith's Ambulance
Georgetown Ambulance SOMAC Ambulance
Greater Lenox Ambulance Vineall Ambulance
Madison Ambulance West Winfield Ambulance
Fire Agencies  
Bridgeport FD Hubbardsville FD
Brookfield FD Leonardsville FD
Canastota FD Lincoln FD
Cazenovia FD Madison FD
Chittenango FD Morrisville FD
City of Oneida FD Munnsville FD
DeRuyter FD New Woodstock FD
Earlville FD North Brookfield FD
EatonFd North Chittenango FD
Erieville FD Smithfield FD
Georgetown FD Wampsville FD
Hamilton FD  
Law Enforcement Agencies  
Canastota PD Madison County Sheriff's Office
Cazenovia PD New York State Police
Chittenango PD NYS DEC Police
City of Oneida PD NYS DEC Forrest Ranger
Colgate Campus Security NYS Park Police
Hamilton PD SUNY Morrisville Police


What the Communicator Will Ask

When calling 911 the communicator answering your call will ask you some common questions to verify the information displayed by the 911 database. You should be prepared to give the following information:
  • The address at which the crime/emergency is taking place
  • The phone number you are calling from
  • What the emergency is. i.e. Fire, Medical, Police
  • What is the nearest cross street
  • Your home address
  • Your home phone number
  • Your Name
This information is the basic information needed to dispatch the proper agency to handle the emergency you are reporting.

Additional Questions
In some cases the communicator will ask you further questions about the incident to relay to responding emergency services. Some of these questions may be:
  • Is there anyone in the house?
  • What color was the car?
  • What did the suspect look like?
  • What did you see/hear?
  • Where did the suspect go?
These questions are asked for the safety of all people involved in the emergency.

This information will also assist Police, Fire and Ambulance personnel perform their job more efficiently.

All telephone numbers displayed in the E-911 center are considered confidential, and will only be released to emergency services as necessary. It is the 911 centers policy to refrain from releasing telephone number information to the press or the public in general.

Food for Thought


These are some suggestions if you plan to leave your children with a babysitter.
Place near your telephone the following:
  • Any special instructions or information you feel necessary in an emergency
  • I.e. child's physician, and medications
  • The phone number of where you plan on going to
  • Where you plan on going or where you will be
  • Your address with the closest intersection
  • Your home phone number
  • Your last name

Children Can Be Lifesavers Too

Madison County believes education is the key to an effective 911 system. Adults and children if properly educated can use 911 as an effective life saving tool.

Here are some suggestions on what your child should know when calling 911:
  • The name and phone number of a neighbor or relative we can call for more information if needed
  • Their address
  • Their first and last name
  • Their phone number
Even though we encourage teaching your children to know this information, you must also express that this information should not be given to strangers, and that 911 is only to be called in an emergency. It is a good idea to permanently post this information by your phone.