Social Services

People in Madison County

Welcome to the Madison County Department of Social Services website. The Department of Social Services serves over 16,000 county residents on a monthly basis, providing over 40 different programs and services to families and individuals.

The Madison County Department of Social Services is proud to serve the  citizens of this county. We hope you find the site useful and we look  forward to bringing you more information in the coming months and years.

From this website, you will be able to apply for Supplemental Nutrition Assistance Program (SNAP), view information regarding Medicaid and HEAP, peruse child support information, determine if you want to become a foster or adoptive parent, learn how to report your concerns if you think a child or adult is being abused or neglected, discover what is new at DSS, or find out how to become an employee.

Mobile Document Upload

Madison County Department of Social Services (DSS) is pleased to inform Madison County residents that a free mobile device application, called NYDocSubmit, is available for individuals to use to submit necessary documents at any time. This mobile application provides individuals who have applied for or are receiving DSS benefits to submit documentation to the DSS in a simple and fast way. The mobile application is available for download on Google PlayTM or the Apple App Store TM and can be used to take photos of documents and upload them to Madison County DSS.  During this time of restrictions, having the ability to submit necessary documentation from the comfort of home is essential to continue supporting families in Madison County.


MDD                                                                                                                            MDD2

Many individuals have had their employment and income impacted by COVID-19. Anyone in receipt of SNAP whose employment has been affected, either they are currently unemployed or are experiencing a decrease in hours worked, should report these to changes to Madison County Department of Social Services as soon as possible as it may affect their SNAP benefit amount. A convenient way to report this is to complete and submit an online SNAP change report form found at If you are now in receipt of unemployment, you can submit proof of this and other documentation using the free mobile application NyDocSubmit.

Foster Parents Needed

Have you ever considered becoming a foster parent? Foster parents play an essential role in providing temporary, safe, and nurturing homes to children when their parents are unable to care for them. Madison County needs foster parents!

Emergency Rental Assistance Program (ERAP)

**Update 1/22/23 - The OTDA says that New York State ERAP applications will not be accepted after January 20, 2023, at 9:00 pm Eastern Standard Time. Individuals will not be able to submit applications, or complete applications that have been started but not submitted, after January 20, 2023 at 9:00 pm. For more information use the link below.

Rental Relief for those impacted by COVID-19.

Child Tax Credit

Important changes to the Child Tax Credit will help many families get advance payments of the credit starting this summer. The IRS will pay half the total credit amount in advance monthly payments beginning July 15. You will claim the other half when you file your 2021 income tax return. These changes apply to tax year 2021 only.

Don’t miss out on Child Tax Credit!OCFS Child Tax Credit Flyer

Families who:

1) filed tax returns in 2019 or 2020 but did not give the IRS direct deposit information, and

2) did not file tax returns in either 2019 or 2020

must apply for the Child Tax Credit to which they are entitled.

Sign up for your Child Tax Credit at the Internal Revenue Service web portal.

Social Security Administration and its Inspector General Announce New Online Reporting Form for Impostor Scam Calls

Social Security Scam Call Reporting Form      Social Security Scam Call Reporting Form-Sp

New York State's social services agencies are creating a new system to make it easier for New Yorkers to get information and apply for social services benefits and services. Since you might use the system, we value your opinions.

Please take a few minutes to give your thoughts about some of the names we could use for this new system. Please keep the following questions in mind when taking the survey:

  • Are the names easy to understand?
  • Do the names show that this is an online place to go to get help with social services programs or services (i.e. help with food needs, economic assistance, fuel/utility costs)?
  • Are the names confusing? Do they sound like other names you have heard?

Please note that filling out this survey is voluntary. This survey will have no effect on your eligibility for benefits or services; whether you receive benefits or services; or the level of any benefits or services you may receive.

Click the link below to begin the survey.