For Businesses and Employers

Madison County refers to the State for enforcing the business reduction mandates. For guidance and a list of essential services under Executive Order 202.6, visit:

Who Should I Contact if I Have a Concern?

  • If you have a complaint regarding the operation of non-essential businesses, please fill out the NYS PAUSE Enforcement Assistance Task Force’s online form or call 1-833-789-0470.
  • If you are an employee who would like to file a complaint against your employer about non-essential businesses that are continuing to operate, please visit the Department of Labor’s Complaint Form
  • If you have a concern about essential businesses like restaurants, hotels, or grocery stores, please dial the Madison County non-medical COVID-19 hotline at 315-366-2770.  
  • Please note that any complaints or concerns filed with the State will be given to local authorities to follow up on.

For questions regarding the mandate or any inquiries please call the NYS Novel Coronavirus Hotline at 1-888-364-3065. 

You can also visit their website at:

What Madison County businesses are doing to help stop the spread of COVID-19

In an effort to slow the spread of COVID-19, Governor Cuomo enacted new restrictions for both public and private sector entities. The Madison County Health Department conducted a survey of businesses that carry out essential services, grocery stores, convenient stores, and other essential retailers. The purpose was to obtain information about how they are protecting staff and patrons during the COVID-19 pandemic. The Health Department compiled the results and would like the public to know what our essential businesses are doing to protect the public and their employees.

What are you doing to protect employees from being potentially exposed to COVID-19?

  • Enforcing social distancing
  • Encouraging frequent hand washing
  • Repeat sanitation of high-touch surfaces
  • Use of gloves and masks
  • Installed sneeze guards
  • Maximizing work from home
  • Implementation of self-screening among employees

What are you doing to limit the number of people in your establishment at the same time?

  • Reduced hours and cut back staff shifts
  • Reminders of social distancing are announced in stores
  • Taping 6 foot markers on the floor
  • Offering pick-up/call-ahead/curb-side services
  • Limiting amount of customers in store at one time

What is your plan for replacement of preventive products?

  • Majority plan to order through their regular sources
  • Some have received supplies through the County
  • Larger stores have an inventory that will last for a short period of time
  • Corporate retailers are working with main offices to acquire supplies

What is your contingency plan for handling employee absences?

  • Most stores have enough staff to fill absences
  • Use “floaters” from other locations
  • Hire temporary staff

What steps are you taking to encourage and/or enforce social distancing among employees? What about patrons?

  • Using same guidelines as provided to customers
  • Increased signage
  • Adjusted layout of store for greater distancing
  • Active communication with employees
  • Reminders in daily meetings

What personal protective equipment (PPE) (e.g. facemasks, cleaning gloves, etc.) are provided to your employees?

  • Gloves are available to employees
  • Hand sanitizer and face masks are available
  • Use of sanitizing wipes and alcohol sanitizing solutions

The Health Department will continue to work with the essential businesses to address concerns, provide information and education, and will periodically conduct inspections on regulated businesses (e.g., food service establishments) to ensure compliance with regulations and adherence to COVID-19 practices.