COVID-19: Proof of Vaccination FAQs
What information do I need to provide to retrieve my Pass?
To retrieve your Pass, you will need to provide basic personal information, including your first and last name, date of most recent vaccination, date of birth, zip code, and phone number.
Why can’t I get my Excelsior Pass?
If you are having trouble downloading your Excelsior Pass, there could be a few issues:
- You applied for the pass too early. You must wait 15 days after your final COVID-19 vaccination to apply for the Excelsior Pass.
- You had a positive Covid-19 test result within the last 10 days, even if fully vaccinated.
- Your contact information does not match your immunization record. Examples:
- your first vaccination a PO box was provided, and the second time a physical address
- your name is misspelled or
- zip codes do not match
- One or more of your vaccinations were provided out of state, or you were vaccinated at a Veterans Affairs facility A or another federal clinic that does not participate in the New York State Immunization Information System (NYSIIS).
- If you were vaccinated at Walmart in Oneida, NY, to get your pass you may need to select Oneida County and not Madison County for your vaccination location.
Contact your local health department or your primary healthcare provider to make corrections or to update you immunization record.
Did your Excelsior Pass Expire?
For individuals whose pass expires after 180 days, or if yours has already expired, can update their pass by visiting https://www.epass.ny.gov/home or download the NYS Excelsior Pass Wallet App, and follow the step-by-step instructions there. Passes are currently valid for up to 365 days.
Still having trouble getting the Excelsior Pass?
For general questions or technical inquiries about Excelsior Pass, including how to navigate the website or download a Pass, you can fill out the Excelsior Pass support form or reach out to the Excelsior Help Desk at 844-699-7277 from 7 a.m. to 10 p.m. daily.
If you were vaccinated at a state site and are having issues with Excelsior Pass, please submit a record review request here or call the Excelsior Help Desk at 844-699-7277.