Monday - Friday
8:00 AM - 4:00 PM

New Hours will be continued until further notice.

- All services at the probation department will be provided by appointment only.  Walk-ins will not be seen.   

- Those seeking an Order of Protection through Family Court who need assistance completing a petition should call 315-366-2351 and ask for the intake officer to schedule an appointment.   

- Restitution payments will need to be made by money order or through GovPay by phone (888-604-7888) or online at using pay location code: 6373.

- Please call 315-366-2351 or contact your probation officer directly with any questions.

What Is Probation?

The ultimate goal of probation supervision is to promote public safety and reduce recidivism through rehabilitation and reintegration of the offender into society.

Each county in New York State supports a probation department as a state mandated service by New York State Law that provides for the establishment of County Probation Departments. Though probation departments often provide a wide array of supervision programs, the primary functions are as follows.


Probation officers complete pre-plea, pre-sentence, and pre-dispositional investigations in an effort to aid the judiciary in making decisions regarding sentences / dispositions. These reports include among other things, written documentation of an individual’s criminal and social history and focuses on the defendant’s recidivism risk factors.


The Probation Department supervises those individuals who have been sentenced to probation in both criminal and family court. The major objective of community corrections supervision is to protect the community from potential future victimization. A probation officer identifies areas of need for the offender to focus on by referrals to treatment agencies in an attempt to ameliorate the areas that lead to recidivism.

According to the U.S. bureau of justice statics, in 2006, over 5 million adult men and women were under probation or parole supervision.  

New York State supervises approximately 130,000 offenders under probation supervision.

Family Court Services

Intake Services are those services provided by the probation department which include assisting the public in the preparation of Family Offense petitions. The intake officer will provide victim services in the form of a referral to Madison County Victims of Violence, explain the Family Court process, and answer any questions that arise during the interview. 

The probation department also provides the opportunity for attempted adjustments to persons alleged to be juvenile delinquents.

The Madison County Probation Department recognizes the importance of sustained employment for individuals under community supervision. Employment provides individuals a means to self-sufficiency and the ability to support their families, as well as the capacity to structure their time in positive ways. Probation also understands the needs of area employers and their ability to ask questions of probation officers about work schedules and other work environment related issues. Accordingly, the Madison County Probation Department has designated a single point of contact or Probation Employment Liaison officer to communicate with area employers. 

Please feel free to contact Probation Officer Rachel Carolla at 315-366-2351 if you are an area employer who has any general questions about probation conditions relating to employment, employment opportunities for individuals on probation, or if you have any other employment related questions or concerns