Home Energy Assistance Program

The NYS Home Energy Assistance Program (HEAP) is a federally funded program that assists low-income residents of New York in meeting their home energy needs. The HEAP program is comprised of Regular Benefit, Emergency Benefit, and Weatherization components.

More information on the HEAP program may be found on the Office of Temporary Disability Assistance (OTDA) website, or by contacting the Madison County Department of Social Services HEAP unit at 315-366-2211.

HEAP Clean & Tune  

The HEAP Clean and Tune benefit opened 10/1/2021-9/30/2022


The HEAP Heating Equipment Clean and Tune benefit provides for equipment inspections and cleanings prior to the start of the heating season for HEAP-eligible households.

HEAP Heating Equipment Repair & Replacement (HERR)

The Heating Equipment Repair and Replacement (HERR) component of the Home Energy Assistance Program (HEAP) open 10/1/2021-9/30/2022


The Heating Equipment Repair and Replacement Component of the Home Energy Assistance Program is available to help low-income home owners repair or replace furnaces, boilers and other direct heating components necessary to keep the home's primary heating source functional.

Benefit Amounts

Benefit amounts are to replace or repair the applicant's furnace, boiler, and/or other essential heating equipment necessary to keep the home's primary heating source operational.

If you are in need of furnace replacement/repair, please call 315-366-2211.

HEAP Cooling Component

The Home Energy Assistance Program (HEAP) 2021-2022 Cooling Assistance Component (CAC) will open on May 2, 2022 and is scheduled to run through Monday, August 31, 2022 or until funding is exhausted.

The HEAP CAC provides for the purchase and installation of an air conditioner or fan for HEAP eligible households with at least one individual with a documented medical condition that is exacerbated by extreme heat. Benefit amount is not to exceed $800.00 per household, including the cost of an air conditioner or fan, administrative costs, labor, materials, removal of the old unit and minor repairs essential for safe installation.  

Applications may be requested either by phone (315-366-2211) or in person at the Department of Social Services. Applicants for the HEAP CAC cannot apply online through myBenefits.

How to Apply 

You may apply for the Home Energy Assistance Program by mail, in person at your local social services office, or over the Internet

New this year

The Regular Arrears Supplement (RAS) is a benefit that became available on September 22nd as a NYS received additional funding through the American Rescue Plan Act (ARPA). It is intended to provide utility arrears assistance to eligible households who are unable to pay their unpaid electric and/or gas utility arrears. Households must have a past-due utility arrears and be in active collections or otherwise facing disconnection or termination of service on their current gas and/or electric utility accounts. Only one benefit per household and the total benefit per household cannot exceed $10,000. The RAS benefit will operate through September 30, 2022 or until funding is exhausted. For more information, please call (315) 366-2211