The Madison County 911 Dispatch Center continually strives to achieve the most effective emergency communications possible by providing professional, rapid, convenient and customer focused access to public safety services for the citizens of our county and partner agencies.

The Center -

The Madison County Emergency Communications Center is the main Public Safety Answering Point (PSAP) for Madison County. This center answers calls from anyone that has a medical, fire or police related emergency and is responsible for information sharing with agencies and entities involved with law enforcement and emergency response activities. There are four colleges and two hospitals, and several major state highways within the county including the New York State Thruway. The main line of the Consolidated Railroad Corporation (Conrail), crosses the county with both freight and passenger lines. Ocean-going ships travel to all ports in the world through the St. Lawrence Seaway which is accessible by Oneida Lake. The political leadership in Madison County, local municipal bodies and the City of Oneida along with the respective first responder Chief Executive Officers, and others recognized the need to do effect changes quickly before another major event occurs.


The Agencies We Serve...

 The vehicles that our volunteers drive are equipped with flashing green courtesy or flashingblue courtesy lights. Please pull over and let them pass if you see them, they are trying to help save a life!!! 

EMS Agencies

Bridgewater Ambulance

SEVAC Ambulance

CAVAC Ambulance

Smith's Ambulance

Eaton FD Ambulance

SOMAC Ambulance

Georgetown FD Ambulance

Vineall Ambulance

Greater Lenox Ambulance

Waterville Ambulance

Madison FD Ambulance

WEVAC Ambulance

Rural Metro Ambulance

West Winfield Ambulance


Fire Agencies

Bridgeport FD  Leonardsville FD
Brookfield FD Lincoln FD
Canastota FD Madison FD
Cazenovia FD Morrisville FD
Chittenango FD Munnsville FD
DeRuyter FD New Woodstock FD
Earlville FD North Brookfield FD
Eaton FD North Chittenango FD
Erieville FD City of Oneida FD
Georgetown FD Smithfield FD
Hamilton FD Wampsville FD
Hubbardsville FD  


Law Enforcement Agencies

Canastota PD New York State Police
Chittenango PD NYS Dept. of Conservation
Cazenovia PD NYS Park Police
Hamilton PD NYS Forrest Rangers
Madison County Sheriff Dept Colgate Campus Safety
City of Oneida PD SUNY Morrisville PD


FAQs -

What the Communicator Will Ask

When calling 911 the communicator answering your call will ask you some common questions to verify the information displayed by the 911 database. You should be prepared to give the following information:

  • The address at which the crime/emergency is taking place.

  • What the emergency is. i.e. Fire, Medical, Police

  • The phone number you are calling from.

  • Your Name.

  • What is the nearest cross street.

  • Your home address.

  • Your home phone number.

This information is the basic information needed to dispatch the proper agency to handle the emergency you are reporting.

In some cases the communicator will ask you further questions about the incident to relay to responding emergency services. Some of these questions may be: 

  • What did you see/hear?

  • Where did the suspect go?

  • What did the suspect look like?

  • What color was the car?

  • Is there anyone in the house.

These questions are asked for the safety of all people involved in the emergency.

This information will also assist Police, Fire and Ambulance personnel perform their job more efficiently.

All telephone numbers displayed in the E-911 center are considered confidential, and will only be released to emergency services as necessary. It is the 911 centers policy to refrain from releasing telephone number information to the press or the public in general.
Food for Thought

These are some suggestions if you plan to leave your children with a babysitter:

Place near your telephone the following:

  • Your home phone number.

  • Your address with the closest intersection.

  • Your last name

  • Where you plan on going or where you will be.

  • The phone number of where you plan on going to.

  • Any special instructions or information you feel necessary in an emergency.

  • I.e. child's physician, and medications.

Children can be Lifesavers Too..

Madison County believes education is the key to an effective 911 system. Adults and children if properly educated can use 911 as an effective life saving tool. Here are some suggestions on what your child should know when calling 911.

  • Their address.

  • Their phone number.

  • Their first and last name.

  • The name and phone number of a neighbor or relative we can call for more information if needed.

Even though we encourage teaching your children to know this information, you must also express that this information should not be given to strangers, and that 911 is only to be called in an emergency. It is a good idea to permanently post this information by your phone.

Links -






911 News: 
Copyright 2014 Madison County, NY