Madison County's Success Plan is aimed at providing an equal balance of quality services and value to taxpayers. With that in mind the County was charged with surveying the community on satisfaction of County services. The results of that survey are in and were overwhelmingly positive. (See table)
In March 2018 the County launched this customer satisfaction survey for people who interacted with county services. At the time of this report, 258 completed surveys were received. Respondents were asked to rate their service on a scale between 1 and 10 where 1 is "strongly disagree" and 10 is "strongly agree". The Madison County target for customer satisfaction before this survey was an 8, as indicated in yellow.
We are proud that our dedicated employees exceeded that expectation. And we know that they will continue to provide a high level of service at a great value to the residents of Madison County. We continue to want to hear from you. So please complete a survey. It can be found by clicking here or on paper at the County Office building.