New York 315 / 680 Area Code Overlay FAQs


What's an area code overlay?
An overlay is the addition of another area code to the same geographic area as an existing area code. You won't have to change your existing area code or phone number, but it does require you to dial or enter the area code and the 7-digit number for all calls. In New York, the 680 area code is being added to the area served by the 315 area code.
 
Who's affected by the New York 315 / 680 area code overlay?
Anyone who has a phone number with a 315 area code is affected, as well as anyone that receives a phone number from the 680 area code in the future. The 315 area code covers the north-central portion of New York serving communities such as:
  • Auburn
  • Oswego
  • Rome
  • Syracuse
  • Utica
  • Watertown

The 680 area code will cover the same geographic area as the 315 area code. The map below shows the 315 / 680 overlay area.


 
What's the new calling procedure for customers with a 315 or 680 area code?
The new 680 area code is being added to the geographic area served by the 315 area code. Because more than one area code will serve the same geographic area, if you have a 315 or 680 phone number, you'll need to enter the area code for all calls - including calls within the same area code. To complete local calls from a phone with a 315 or 680 area code, the new calling procedure requires you to enter the area code and 7-digit phone number.
 
When will the New York 315 / 680 area code overlay calling change begin?
Beginning March 12, 2016, if you have a 315 area code, you should start entering the area code for all calls. There will be a grace period, so if you forget and enter just 7 digits during the grace period, your call will still be completed.

Beginning February 11, 2017, if you have a 315 area code, the new calling procedure will be required for all calls. On or after this date, if you don't use the new calling procedure, your call won't be completed and a recording will instruct you to hang up and dial again.

Beginning March 11, 2017, new telephone lines or services may be assigned numbers with the 680 area code. If you have a 680 area code, you must enter the area code and 7-digit phone number on all calls or the call won't be completed.
 
Why is the New York 315 / 680 area code overlay necessary?
The 680 area code is being added to the area served by the 315 area code to ensure a continuing supply of phone numbers. Because more than one area code will now serve the same geographic region, the area code and phone number must be used when calling any phone number, including calls within the same area code.
 
Will the New York 315 / 680 area code overlay affect my service?
No. The only change is entering the area code for all calls. Your current area code and phone number will not change. The price of a call, your plan and coverage area, and other rates and services won’t change because of the overlay. All local calls will remain local, regardless of the number of digits entered.
 
What will I need to do to prepare for the New York 315 / 680 area code overlay?
In addition to entering the area code and phone number for all calls, you should also complete the following items:
  • Update any pre-programmed 7-digit phone numbers in your mobile device to include the area code, as well as any text or email alert services.
  • Re-program all services and devices that utilize a 7-digit phone number to include the area code, including automatic dialing equipment. Other examples include:
    • Life safety systems and medical monitoring devices
    • Fire or burglar alarm and security systems
    • Security gates
    • Speed dialers
    • Call forwarding settings
    • Fax machines
    • Internet dial-up numbers
    • Voicemail services and similar functions
  • Check your websites, personal and business stationery, advertising materials, personal and business checks, contact information, personal or pet ID tags, and other such items to ensure the area code is included.
 
What will remain the same after the New York 315 / 680 area code overlay is implemented?
The following items will remain the same and won't change:
  • Your phone number, including current area code
  • The price of a call, coverage area or other rates and services
  • Calls that are considered local now will remain local calls, regardless of the number of digits entered
  • 911 calls are not affected, only 3 digits are required
  • If 211, 311, 411, 511, 611, 711 or 811 are currently available in your community, you'll still be able to call them by entering just 3 digits
 
How will customers with a 315 or 680 area code make calls after the New York 315 / 680 area code overlay is implemented?
Because two area codes (315 and 680) will serve the same geographic area, if you have a 315 or 680 area code, you'll need to enter the area code and phone number for all calls.
 
Where can I find more information about the New York 315 / 680 area code overlay?
If you have any questions about the 315 / 680 area code overlay, please contact us at (800) 922-0204. You may also visit the New York Public Service Commission website at http://www.dps.ny.gov/.
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