Confidential Reporting Hotline

Madison County Confidential Reporting Hotline

Toll-Free | Available 24/7 | Anonymous Option

Any County employee, contractor, or member of the public can report allegations of illegal or unethical conduct involving County employees or appointed/elected officials. This includes reporting known or suspected misconduct, such as legal violations, misuse of resources, improper gifts or kickbacks, financial fraud, acts of retaliation, or intentional violations of County policies and procedures.

How to Report a Suspected Compliance Violation

Reports may be made confidentially through any of the following methods:

• Phone: Call the toll-free, anonymous hotline at 1-855-83-FRAUD (1-855-833-7283)
• In Person: Visit the Corporate Compliance Officer’s office at the Veterans Memorial Building, Wampsville, NY
• Email: Send information to christina.kennedy@madisoncounty.ny.gov
• Mail: Madison County, Attn: Corporate Compliance, 138 N. Court Street, PO Box 635, Wampsville, NY 13163
• Online: Submit a report at https://tinyurl.com/MC-report-now

Examples of Reportable Events

1. Billing and Services Fraud

• Billing for services not provided
• Providing unnecessary services
• Upcoding (billing for a more expensive service than what was performed)
• Unbundling services that should be billed together
• Double-billing for the same service
• Dispensing generic drugs but billing for brand-name drugs
• Charging for missed appointments or services never rendered
• Billing for unnecessary tests or phone services

2. Documentation and Record Falsification

• Falsifying cost reports
• Creating, altering, or forging documentation to justify payment
• Forging prescriptions

3. Kickbacks and Financial Misconduct

• Lying about eligibility to receive benefits

4. Eligibility and Identify Fraud

• Misrepresenting medical conditions to obtain coverage or services
• Loaning or using someone else’s Medicaid/insurance card
• Using patient information without permission

5. Privacy, Conduct or Ethical Concerns

• Violating confidentiality or privacy requirements (e.g., HIPAA)
• Engaging in unprofessional or unethical behavior
• Retaliation or intimidation of employees who report violations

Whistleblower and Non-Retaliation Protections

Madison County’s Corporate Compliance Plan includes provisions to ensure no retaliation against employees or others who, in good faith, report concerns about improper, illegal, or unethical actions.

• All requests for anonymity will be honored.
• The identity of the individual reporting suspected compliance violations will be safeguarded to the fullest extent possible.
• These protections are in accordance with Federal and NYS Labor Laws and the County’s Reporting of Compliance Concerns, Non-Intimidation and Non-Retaliation Policy.  

HHS OIG Reporting

The HHS‑OIG Hotline provides a mechanism for anyone (employees, contractors, third‑parties, or the public) to report fraud, waste, abuse, mismanagement, or misconduct in any HHS program — including Medicare, Medicaid, and other federally funded programs.